About Butterfield Fulcrum
The Butterfield Fulcrum Group of companies offers comprehensive outsourcing solutions across the alternative investment management, family office and trust industries. Our client relationship model recognizes the need for a relationship manager to act as a single point of contact for a client in their own time zone. With robust processes and advanced technology, you are assured of exceptional consistency in servicing and reporting delivery.
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Global Operating Model
Metrics must have meaning and consequence– providing you with service transparency
We have combined our industry expertise with best practices from the Business Process Outsourcing industry to create a unique Global Operating Model.
What does the global operating model mean for you?
Measureable quality
Clearly articulated service level agreements and operational metrics allow clients to track status of their service deliverables.
Client focus
Single point of contact for all client delivery in their own timezone
Quality assurance
Every output goes through a secondary review providing quality assurance to clients
Consistency
Standardization of process and policies, supported by a global technology infrastructure, ensures consistency of service delivery.
Transparency
Investment in workflow management systems and process automation allows for real time measurement and reporting, ensuring high levels of quality control.